Relate Training Course participant
“Thanks for a great day. It was really valuable to have a trainer who felt comfortable to give examples from her own work and self-
Relate Training Course participant
“A very useful day, with a great training environment. It was also really good to have such a local and convenient venue.”
Relate Derby and Southern Derbyshire
Education, learning and development services
in Derby, Southern Derbyshire and East Staffordshire
Relate Derby and Southern Derbyshire Registered in England 4980776 Charity No. 1110768
Here are details of some of our most popular courses.
If you would like to arrange for a course to be delivered to your staff and volunteers, please call us on 01332 331259 to discuss your individual requirements.
Taking Charge of Your Life
Free 4 session course for Staffordshire residents. Individual bookings taken.
Build skills to manage your life more effectively.
Counselling Skills for Non Counsellors
This 6 hour CPD course is designed to help non-
It offers an opportunity for individuals in a variety of roles to identify, explore and practice basic counselling skills. It also looks at how these skills might fit appropriately with the various roles that you find yourself in. This will involve considering what balance is needed between support, appropriate ‘boundaries’ and self-
Each case of stress, anxiety or depression leads to an average of 30.2 working days lost. This 3 hour course is ideal in helping employees identify and manage their own levels of stress and recognise signs of stress in others.
This course is suitable for all staff and Line Managers who would like to identify and manage their own stress better and to reduce the levels of stress they experience.
Feeling the Pressure: Coping with Stress
Course for Young People
The aim of this 1 hour session is to enable young people to think about the stress that they have to deal with in everyday life.
Learners will explore the ‘difference’ between “good” stress and “bad” stress and develop strategies to deal with the emotional and physical effects of stress and understand when it might be necessary to seek external support.
This course may be especially helpful to those students who a preparing for their exams.
If you work with young people and would like to arrange for this course to be delivered to a group, please call us on 01332 331259 to discuss your individual requirements.
Emotions to Solutions
Often during our roles we will come into contact with customers/clients whose emotions hinder what we are trying to achieve for them. In order to get our jobs done and avoid disruption we need to find ways to manage our client-
This 6 hour CPD (Continuing Professional Development) course aims to provide professionals with the skills to manage emotional clients by developing an understanding of how to influence situations positively and learn effective questioning and listening skills.
We all know the phrase ‘First Impressions Count’ and in customer service this phrase couldn’t be truer.
Our First Impressions workshop is perfect for organisations where high level customer service is a priority.
This 6 hour CPD course provides individuals who work in a customer service role the opportunity to learn ways to improve their telephone skills, developing an understanding on how to build a rapport with customers as well as how to deal with objections and difficult calls.
Helping to Build Better Relationships
This 5 hour training has been specifically designed for people working in a support role.
During the training learners will explore and develop an understanding of the supportive role working to develop the link between effective listening and communication skills in giving effective support.
This course is suitable for all individuals who currently work in or have just started work in a supportive role.
Want a course designed for your Team?
We can write a bespoke course for your needs
Our Team are experienced in adapting and creating courses.
Contact us to discuss your requirements
More courses coming soon!
We are constantly planning and developing new courses
Let us know what courses you’d like us to put on next!